Shipping & Return Policy

At Untainted Natural Products, we are committed to delivering your order safely and on time. Please read our shipping and return guidelines below.

Shipping Policy

  1. Processing Time
  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • You will receive an email confirmation with tracking details once your order has been shipped.
  1. Shipping Rates & Delivery Estimates
  • Shipping charges are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times:
    • Local Orders: 2–4 business days
    • International Orders: 7–14 business days

Please note: Delivery delays can occasionally occur due to high demand, customs, or unforeseen circumstances.

  1. Shipping Partners
  • We partner with trusted carriers like [DHL, FedEx, UPS, etc.] to ensure reliable delivery.
  1. Order Tracking
  • You will receive a tracking number via email once your order ships.
  • You can track your shipment through our website or the carrier’s tracking page.

Return & Exchange Policy

  1. Return Window
  • If you are not satisfied with your purchase, you may return unopened and unused items within 14 days of delivery for a refund or exchange.
  1. Conditions for Return
  • Products must be returned in their original condition and packaging.
  • Used, opened, or damaged items are not eligible for return unless they arrived damaged or defective.
  1. How to Initiate a Return
    To request a return, please:
  • Email us at untaintedproducts4u@gmail.com with your order number and reason for return.
  • We will provide instructions and a return shipping address.
  1. Refunds
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 7–10 business days.
  1. Return Shipping Costs
  • Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened skincare or personal care products
  • Custom-blended remedies
  • Gift cards or promotional items

Contact Us

For any shipping or return-related questions, feel free to reach out:

Email: untaintedproducts4u@gmail.com
Phone: 334-284-4734
Business Hours: Monday to Friday, 9 AM – 5 PM